Where does my money go?
All donations received and matched by Black Hills Energy goes towards those in need. Money is paid directly to the vendor or service provider. Warm Hearts donations are applied to the costs for heating fuel only. Warm Hearts donations are not applied to utility deposits, turn-on charges, reconnection charges, or other utility fees for services.
Who is helped?
We help a wide range of the Douglas County community from families with children, the elderly, people facing a rough stretch due to job loss, to people suddenly facing expensive medical bills or other unavoidable expenses. They may be your friend or your neighbor – all live in your community.
Who qualifies for help?
There are several requirements necessary to qualify for assistance. For more information please visit our Apply page.
When do you begin accepting applications?
We begin accepting and reviewing applications on the first workday after January 7th this year.
Can I use Warm hearts for my electric bill?
We will review your usage as noted on your bill to see if electricity is the primary source for heating your home. If so, your application will be considered.
Where do applications go?
Five non-profit social service agencies within Douglas County annually receive and process applications for assistance. These agencies are The Ballard/Penn House Community Center, Douglas County Senior Services, ECKAN, Catholic Charities of Northeast Kansas, and The Salvation Army.
Are there minimum donation requirements?
There are no minimum donation requirements. We will warmly receive any and all contributions.
What is the average amount needed per household?
The average amount given to each household per year is $198.97. Each family is unique, therefore funds are distributed on an as needed basis.
Do I need to make a payment between applications?
Yes, a $25 payment is necessary and submission of a receipt is required during the application process.
Why do I still get a bill after I apply?
Billing from your provider will continue as usual - sometimes the bills and checks get crossed in the mail so you'll still get it.
Can I still apply even if I don't have a past due or disconnection notice?
Typically a past due or disconnect notice must be provided for review during the application process.